Our Service Values 1. Build Relationships: We will build relationships that last for a lifetime by demonstrating a caring, compassionate attitude toward our clients at all times. 2. Empowered to Address: We are empowered to address client problems and we will create unique, memorable client experiences whenever we have the opportunity to do so. 3. Take Ownership: We will always strive to address our client’s problems by personally taking ownership of any problematic issues our clients encounter. 4. Accurate and Professional Results: Upon taking ownership of our client’s problems, we will always seek out the most qualified associates to ensure that our client’s requests are handled accurately and professionally in a timely manner. After promptly following up with the client to let them know their problem has been addressed, we will ask if there is any way we can assist them further. 5. Listen and Anticipate: When we are talking to our clients, we will always give them our undivided attention. We will listen to what they are telling us and anticipate what their questions and concerns are truly are even if they are not expressed. 6. Communicate Well: We will always greet our client’s with a positive and enthusiastic personal tone of voice, a greeting that is warm and sincere 7. Create the Ultimate Client Experience: We will communicate to our clients that we are part of the overall team who is here to serve them. Our goal as a team is to adhere to our company core values in creating the ultimate client service experience. 8. Interdependent Team: We are proud to be a part of the MFA team. We will always demonstrate service excellence through our professional appearance, communication skills, behavior and attitude. 9. +1 Experiences: We will endeavor to create “Plus One” experiences (An experience that far exceeds the client’s expectations) whenever we have an opportunity. 10. Learn, Grow, Improve: In the process of serving others, we have the opportunity to continuously learn, grow and improve.